Home Buyers Guide Questions & Answers Fitting Services Room Set Gallery Fireplaces Firebaskets & Stoves Fireplace Suites Clifton Cartmel Dacre Kendal Coniston Durrington Rydal Cranbourne Copeland Fireplaces Inserts Chimney Pieces Combinations Tiled Inserts Facias Hearths Slips Mantels Limestone Marble Timber Cast Iron Inserts Cast Iron Inserts Gas Burners Fire Baskets Contemporary Baskets Period Baskets Gas Burners Stoves Solid Fuel Stoves Gas Fire Stoves Accessories Buckets Frets Firescreens Companion Sets Tiles Gas Burners Stove Pipes

FABULOUS FIREPLACES ~ BUYERS GUIDE 1. Browse our website, where you can either choose a suggested fireplace set from the Room Set Gallery, Fireplace Suites and Fireplaces, or create your own fireplace from the Mantels, Inserts, Firebaskets, Stoves and accessories sections.  Don't forget to include a hearth and a gas fire. 2. Make sure your selected fireplace fits your chimney breast, by simply ensuring the length of the mantel shelf measures less than the width of the chimney breast.  3. Then just follow the prompts, to firstly register with us, choose your items and then proceed to check-out, where you can make your purchase safely and quickly through HSBC and SAGEPAY or call us on 0800 118 2800 and we will be happy to process your purchase personally. A selection of questions we are most frequently asked, and the answers… Is there a phone number I can call and be able to speak to somebody for help and advice? Yes there is. The number is 0800 118 2800 Do we have a showroom? Yes we do, at 422 Lee High Road, Lewisham, London SE12 8RW. What if I change my mind? We accept cancellations with no charge whatsoever prior to delivery. What if I change my mind after delivery? We will make a refund, however we would ask that you pay the delivery charge. We will also need to charge if we are required to collect the product. What if the product is damaged during delivery? All items carried by our delivery partner TNT are insured, but must be checked carefully by the purchaser at point of delivery before being signed for and thus, should any goods be damaged, we will offer a full refund or arrange a redelivery. Neither TNT nor Fabulous Fireplaces.Com will be held liable for any product declared damaged after being signed for. DELIVERY Once I place an order, how long does it usually take for my goods to be delivered? Our average is approximately 6 to 7 working days - free delivery to London and the home counties Do we deliver to Ireland and Scotland as well? Yes we do, but there is an additional delivery charge to the Republic of Ireland, Highlands and Islands of Scotland. FITTING Do we also fit fireplaces? Yes we do, but only in London and the home counties. We also offer a chimney sweeping service. Do we fit fireplaces if the customer buys them from another supplier? Yes we do, we are more than happy to offer a fitting only service. Do we install chimney liners?  Yes we do, we supply and install both gas and solid-fuel chimney liners.  PAYMENT Is it safe to pay online? It is completely safe, our partner, HSBC and SAGEPAY, are totally assured. TECHNICAL ISSUES Are marble and limestone mantels suitable for solid fuel? Yes they are. All such mantels in our collection are suitable for solid fuel provided they are fitted correctly. Are fireplaces supplied already assembled? No. They come in sections that will require assembly and fitting. Should you have any questions not covered here or any problems, remember our helpline number – 0800 118 2800

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